Terms of service

These terms apply to this website and to work carried out by PT Asa Digital Global, trading as Certify Indonesia. Where a signed scope of work says something different, that document wins.

What we do, and what we do not

We prepare, submit and follow up regulatory applications in Indonesia, and act as local representative or certificate holder where a scheme requires an Indonesian entity. We do not issue certificates. Regulators and accredited bodies do that, on their own criteria and their own timetable.

We do not operate a testing laboratory. Where local testing is unavoidable we say so and coordinate it.

No guarantee of outcome

We do not promise that an application will be approved, or approved by a particular date. Anyone in this field who promises you that is either misunderstanding the process or misrepresenting it. What we commit to is competent preparation, honest assessment of your chances before you spend money, and telling you promptly when something changes.

This site is not legal advice

The regulatory information published here is general guidance written to help you scope a project. Requirements change, and the details of your product matter. Nothing on this site creates a professional relationship or should be acted on without confirming the current position for your specific case.

Quotes and fees

The initial assessment is free and carries no obligation.

Quotes are built from three parts, shown separately: our professional fee, government fees, and testing or audit costs charged by a laboratory or certification body. Government and testing fees are passed through at cost.

A quote is valid for the period stated on it. Work that falls outside an agreed scope is quoted before it is carried out, not billed afterwards. Where a regulator changes a requirement mid-engagement, we tell you the effect on both cost and timeline in the same message.

What we need from you

Applications succeed or fail on the accuracy of what is filed. You are responsible for the correctness and completeness of the specifications, documents, samples and declarations you give us, and for telling us when a product changes.

If information turns out to be inaccurate and a filing has to be corrected, resubmitted or withdrawn, the additional cost is yours. We will always tell you before that cost is incurred.

Timelines

Any date we give is an estimate based on the product, the testing route and current regulator practice. Time taken by regulators, laboratories and certification bodies is outside our control. We commit to specific dates in a written scope where we reasonably can, and to telling you early when a date is slipping.

Certificates we hold for you

Where Indonesian law requires a local holder and you have no entity of your own, we can hold the approval as your representative. That arrangement is set out in writing before filing, including what happens to the certificate if you later establish your own entity or appoint a different partner. We will not use a holding position as leverage.

Confidentiality

We treat your product information as confidential, and we expect the same for anything commercially sensitive we share with you. This survives the end of an engagement.

Intellectual property

Your documents, drawings, formulations and test reports remain yours. The content of this website — text, structure and design — remains ours, and may not be republished as another provider's material.

Liability

We are liable for our own negligence in preparing and submitting your applications. We are not liable for regulator decisions, laboratory results, delays outside our control, or losses arising from information you gave us that was inaccurate or incomplete.

Where liability can be limited by law, it is limited to the fees you paid us for the engagement concerned.

Ending an engagement

Either of us may end an engagement in writing. Fees for work already done, and government or laboratory costs already committed, remain payable. We will hand over the file in a usable state rather than leaving you stranded mid-application.

Governing law

These terms are governed by Indonesian law, and disputes fall to the courts of Jakarta. We would much rather resolve a disagreement by talking first.

Changes

We may update these terms; the current version always sits on this page with its review date. Changes do not apply retroactively to an engagement already agreed in writing.